Flight disruptions & IndiGo's role

Good Morning Copied below is my media response on the flight disruption. After travelling by an IndiGo flight on December 6, 2025, I have been responding in the media in some contexts. Though I have to my credit thousands of published LTTEs(Letters To The Editor) and a collection of 80 plus such letters published in book form, none of my responses on the current flight disruptions was found printable by the editors. Perhaps they want me to write an article on the subject! Read on : The Economic Times December 11, 2025 Chat Room Flight disruptions This refers to the report "Disruptions were Not Deliberate" (December 11). We travelled by Mumbai-bound IndiGo flight from Calicut on Saturday, December 6. Except for a 3 hours delay due to logistics or technical issues, our journey was normal. While waiting in the airport, because the flight was delayed, IndiGo served us refreshments. But from the moment I reserved the air ticket to the time of landing in Mumbai, my relatives and friends were keeping a track of our well-being and making frequent enquiries as if a patient is in the ICU. Brushing aside a cause for chaos in air travel across the world for several days as not deliberate is not acceptable. Someone has to accept responsibility. The enquiry, hopefully will throw some light on possible measures to avoid repeating a similar situation again. Some questions remain unanswered. Like : 1) It's clear that there has been unmanageable disruption in the IndiGo schedules for a long time now. Why there was no transparent revelation of factual situation to stakeholders? If the changes in crew rostering rules were introduced without the necessary time lag for readjustments, why that aspect is not revealed? 2) Exploiting the situation, some Airlines(not IndiGo) made some quick money by hiking ticket charges exorbitantly. Is there no monitoring and regulatory safeguards for such exploitation? 3) If the system temporarily failed, is there no way out now by forcing wrong-doers to refund the exhorted ticket charges to the customers quickly? If there are grey areas in regulations, the concerned authorities should review the position fast and take quick action to provide relief to the affected air passengers. Perhaps, DGCA can learn a lesson or two from RBI. When drastic changes in the ground rules in the financial sector are thought of, RBI shares draft proposals with stakeholders and while finalising instructions the views of the stakeholders are taken into account. M G Warrier Mumbai

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