Professionals need training

http://m.thehindubusinessline.com/opinion/columns/from-the-viewsroom/net-banking-is-a-challenge-for-the-elderly/article9709231.ece
Transitions can be made smoother. 
Everyone needs to cooperate and find ways to help who are not able to keep pace with fast change.
Professionals also should be trained to handle situations like the one described here.
Not only in banks, but in all organizations which have become technology driven with no human face, there is need to arrange help for elders and physically challenged who are not able to keep pace with the changes in technology.
M G Warrier

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